Your Privacy at HimanshJosh
This Privacy Policy explains how HimanshJosh (“we”, “us”, or “our”) collects, uses, shares, and protects your information when you use our website, test-series, study materials, mobile experiences, and related services (the “Services”). We comply with applicable Indian laws including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the SPDI Rules, 2011 under the IT Act, 2000.
1) Scope & Consent
By accessing or using the Services, you agree to this Policy and our Terms of Use. If you do not agree, please do not use the Services.
2) Information We Collect
- Account & Profile: name, email, mobile number, password (hashed), avatar, preferences, communication choices.
- Learning & Test Data: enrolled series, test attempts, answers, scores, accuracy, speed, AIR (All-India Rank), weak/strong topics, bookmarks, notes, support tickets.
- Payments: masked card details, UPI/transaction IDs, order IDs, billing info via payment partners (e.g., Razorpay). We do not store full card/UPI credentials on our servers.
- Device & Usage: IP address, browser, device type, OS, language, referral URLs, pages viewed, session duration, crash logs, cookies and similar technologies.
- User Content: messages/emails you send us, reviews, feedback, uploaded documents (where applicable).
3) How We Use Your Information
- Provide, operate, and improve the Services, including personalised mock recommendations, analytics, and progress reports.
- Process orders and payments; prevent fraud; provide invoices and support.
- Communicate important updates, password resets, service changes, offers (opt out of non-essential marketing anytime).
- Enforce Terms, comply with law, protect users’ safety and exam integrity.
4) Legal Bases (DPDP/IT Act)
We process personal data based on: (a) your consent; (b) performance of a contract (purchased test-series/materials); (c) legitimate interests (security, analytics); and (d) legal obligations.
5) Cookies & Similar Technologies
We use cookies/beacons to remember preferences, keep you signed in, measure traffic, and improve performance. You can control cookies via your browser settings; blocking some cookies may impact features.
6) Payments & Third Parties
Payments are processed by trusted providers (e.g., Razorpay). We may also use analytics/media services such as Google Analytics and YouTube embeds. These providers process data under their own privacy policies. We share only what’s necessary to complete the transaction or feature.
7) When We Share Data
- Service Providers: hosting, analytics, payment processing, email/SMS, customer support (contractually bound to confidentiality).
- Compliance & Safety: to regulators, law enforcement, or to enforce our rights, detect fraud/abuse, or protect users.
- Business Transfers: during mergers, acquisitions, or restructuring (your data remains protected).
8) Data Retention
We retain personal data for as long as needed to provide the Services, meet legal/financial obligations, resolve disputes, and enforce agreements. We anonymise or securely delete data when no longer required.
9) Your Rights & Choices
Subject to law, you may request: (i) access; (ii) correction; (iii) deletion; (iv) grievance redressal; and (v) consent withdrawal (for consent-based processing). Some requests may limit your ability to use certain features (e.g., deleting test history). To exercise rights, contact us at info@himanshjosh.com.
10) Children’s Privacy
Our Services are intended for learners aged 13+. If you are a parent/guardian and believe your child has provided personal data without consent, please contact us to delete such data.
11) Security
We use reasonable technical and organisational measures (encryption in transit, access controls, monitoring) to protect data. However, no method of transmission or storage is 100% secure.
12) International Transfers
Our infrastructure or providers may be located outside India. Where applicable, we ensure appropriate safeguards to protect your data across borders.
13) Grievance & Contact
Email: info@himanshjosh.com Mailing Address: Greater Noida West, Uttar Pradesh, 201318, India
14) Policy Changes
We may update this Policy to reflect operational, legal, or regulatory changes. The “Last Updated” date above indicates the latest revision. Material changes will be notified via email or prominent in-app notice where required.
Note
Transparency Promise
We collect only what’s needed to deliver a great exam experience. You control your preferences and can reach us anytime for help or clarifications.
- Request Data Email us to access, correct, or delete your data.
- Cookie Controls Manage analytics & preferences in your browser.
- Support Have questions? We’re here to help: info@himanshjosh.com